PATIENT INFORMATION

Appointments & Cancellations

Our staff is available to schedule appointments Monday through Friday, from 8 AM to 5 PM.

We kindly request that patients arrive 15 minutes early to the scheduled appointment to update medical records. Please remember to bring all insurance cards, driver’s license or valid photo ID, completed patient paperwork, and copayment. It is helpful to have a list of any medical prescriptions prepared to expedite the visit.

Please bring the following three completed forms to your appointment. If you are unable to fill them out ahead of time, plan to arrive 30 minutes early to allow time to complete them: Patient Paperwork, Office Policy, Financial Policy.

We ask patients to notify our office at least 24 hours prior to cancel or reschedule an appointment. If we are not notified 24 hours in advance, there will be a $50 cancellation fee.

If a patient arrives late by more than 10 minutes to the appointment, we may need to reschedule.

To expedite prescription refills, we request that the pharmacy send refill requests electronically. Allow 24 hours for any prescription refills/questions to be answered Monday through Thursday. Requests received on Fridays will be answered the following Monday.

CLICK HERE FOR PATIENT PAPERWORK, OFFICE POLICY, AND FINANCIAL POLICY FORMS

 

Lab Locations

We contract with Progenity Labs for patient lab work that we request. Patients are provided with a paper copy of the lab order during their appointment. That paperwork must be provided to Progenity when the lab work is conducted since there will be no electronic submission of the lab order in their system.

We will send the lab order electronically as well as provide patients with a copy of the lab order when using Quest or LabCorp.

Click HERE for a list of the 10 convenient Progenity Labs locations.

Click HERE for the Quest Diagnostics location finder or HERE for a list of the lab locations.

Click HERE for the LabCorp location finder.

 

Ultrasound Preparation

We recommend wearing a 2-piece outfit for any ultrasound. The abdominal area is exposed for the ultrasound so wearing a dress is not as conducive since it will need to be pushed above the abdomen underneath the sheet that is provided.

Eat normally per any prescribed diet. If a patient arrives late by more than 10 minutes to the ultrasound, we may need to reschedule.

In the event a clear image cannot be obtained with a transabdominal ultrasound, a transvaginal ultrasound may be performed. This can apply to any type of ultrasounds but becomes less likely after 24 weeks.

Ultrasound images will be texted via Trice and can be downloaded to any device or social media platform. If images are requested after 30 days, a $25 fee is applied to retrieving images from archives.

 

First Trimester or Nuchal Translucency Ultrasounds


Depending on indications, either a First Trimester or a Nuchal Translucency ultrasound may be needed. For either type of ultrasound, please prepare by having a full bladder. Drink 16 to 24 ounces of water within an hour of the scheduled appointment.

 

Biophysical Profile (BPP)

Please eat within an hour of the scheduled appointment to maximize fetal movement.

Frequently Asked Patient Questions

What is a high-risk pregnancy doctor?

Also called a Maternal-Fetal Medicine Specialist or Perinatologist, it is an obstetrician who specializes in high-risk pregnancy care. We will work with your obstetrical provider, nurses, and other health care providers to ensure the best outcome for you and your baby.
For more information, visit: https://www.smfm.org/whatwedo

Why am I considered high-risk?

A patient can be high-risk for maternal, obstetrical, or fetal complications. Please note that not all patients seen in our office are “high-risk patients.” Because of the advanced ultrasound skills of Dr. Lu and the staff at High-Risk Pregnancy Center of Kansas City, your provider may also rely on the center to perform ultrasounds for a healthy woman with a low-risk pregnancy. 

Do I continue to see my obstetrician?

We are a consultative service and provide recommendations to you and your obstetrician.  Please remain in contact with and attend all appointments with your OB provider for obstetrical care and delivery.

Does Dr. Lu deliver babies?

Dr. Lu will provide consultative services and expertise in fetal ultrasound imaging and management of maternal health conditions. But he does not perform deliveries.

What will happen during the appointment?

If applicable, an ultrasound scan will be completed with one of our experienced sonographers and a consultation will be conducted by Dr. Lu to review the findings. He will discuss implications of ultrasound findings, lab results or lab tests needed, the course of the rest of pregnancy, and any additional visits needed.

What is AIUM Accreditation of ultrasound practices?

AIUM ultrasound practice accreditation is a voluntary review process that allows practices to demonstrate that they meet or exceed nationally recognized standards in the performance and interpretation of diagnostic ultrasound examinations. AIUM accreditation means that a practice exhibits commitment to clinical excellence and highest quality patient care.

Will I have to wait for the results of the ultrasound?

Dr. Lu reviews the ultrasound in real-time while sonographers are capturing images. Results are received and discussed at the same appointment.

Who can attend the appointment?

Due to COVID-19, we are only permitting patients for appointments. But a support person can be on the phone during consultations with Dr. Lu. If an interpreter or a person assisting with the check-in process and paperwork is required, one will be allowed. Once the process is completed, they must wait outside or in the car until the appointment is completed. 

Can I video/FaceTime during the appointment?

The ultrasound rooms require dim lighting which is not conducive to video or FaceTime. Also, this policy enables our sonographers to focus on capturing the necessary images and sounds without interference. We will provide a link to images and videos to instantaneously share with loved ones and upload to social media. FaceTime or phone calls are permitted during a consultative discussion with Dr. Lu.

What do I need to do to prepare for my visit?

We kindly request that patients arrive 15 minutes early to the scheduled appointment to update medical records. If you will be completing the new patient paperwork in our office, please arrive 30 minutes early. Please remember to bring all insurance cards, driver’s license or valid photo ID, completed patient paperwork, and the copayment. It is helpful to have a list of any medical prescriptions prepared to expedite the visit. Be familiar with where we are located (our receptionists will give landmarks and specific instructions to aid in arriving to our office easily). Fill your bladder if you are in your first or second trimester. If diabetic, please bring at least one week of written down blood sugar readings to your appointment.

Will my exam include 3D ultrasound pictures?

No. We do not perform elective 3D ultrasounds. In some cases where there may be an abnormality, we may use 3D imaging for diagnostic purposes.

Do I need a full bladder in order to provide a urine sample?

Our office does not collect urine samples. However, it is helpful to have a full bladder for some types of ultrasound scans. In the third trimester, it is not necessary to come with a full bladder for any appointment.

Will I get blood drawn in your office?

No. After discussion, Dr. Lu will order the recommended lab work. The blood sample collection will occur at designated blood draw locations depending on the lab company. We use Progenity, Quest Diagnostics, and LabCorp for our lab work.

Quest Diagnostics Location Finder

LabCorp Location Finder

Will my doctor get the results from my visit?

Ultrasound reports and office visit notes are faxed the same day of the appointment. All lab results are faxed immediately after they are reviewed.

When will I find out fetal sex?

Depending on the baby’s position and technical factors, we MAY be able to tell the gender as early as 13 weeks. But usually, this is done at the anatomy scan around 20 weeks.

What is an NT/anatomy scan?

An NT (or nuchal translucency screening) is an ultrasound done between 11 to 14 weeks that looks at basic anatomy of the baby and measures the nuchal translucency. These measurements are used to determine age of the fetus, risk of chromosome abnormalities, and risk of heart defects. An anatomy scan is done, ideally, between 18 to 22 weeks. We look at the baby from head to toe, examine the placenta, evaluate amniotic fluid, umbilical cord, and other maternal structures. Around one hundred different things are evaluated and are used to determine the fetus’ wellbeing as well as assess the risk for chromosome abnormalities and other structural defects.

Will the blood work tell me the baby’s gender?

Our office does not order bloodwork to determine the baby’s gender.

How is the anatomy scan different than what I get at my own obstetrician’s office?

The anatomy scans we perform are based on criteria required by the AIUM (a very prestigious accrediting body) which includes, for some exams, upwards of 100 different anatomy items/images. Our machines and combined experience of 50+ years helps us image and interpret each exam with the utmost of care. We undergo continuous education and are constantly on top of the latest information and research when it comes to caring for high-risk patients.

What is a BPP?

A BPP, or biophysical profile, is a 30-minute ultrasound test for fetal wellbeing. Each of the 4 evaluated “activities” results in 2 points each. The goal of each BPP is for the fetus to perform all 4 items and receive a “passing score” of 8/8. This helps provide reassurance that your risk of stillbirth is as low as possible. These weekly tests must be performed within 7 days of the previous.

What is my deductible?

This is the fixed amount that must be paid for healthcare services before the insurance company begins covering costs.

What is co-insurance?

After meeting a deductible, the insured typically pay a certain percentage of costs, called co-insurance, for any services that are covered by the plan. Co-insurance is paid until the insured meets their out-of-pocket maximum for the year.

Why are my visits not covered under my Global Maternity Fee?

Insurance carriers only allow one provider/office who performs the delivery to claim the global fee charges. The global fee includes 13 routine antepartum visits, delivery, and the 6-week postpartum visit. Any special lab work, ultrasounds, and additional visits are billed separately.

Review our Coronavirus (COVID-19) statementCLICK HERE

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